Pricing for Manages Services can be all over the map. The reason for that is there are different tiers of service. For example; bronze, silver, gold and platinum.
You guessed it, the cheaper plans leave some things out so it’s important to read the fine print.
Managed Services can be pricey so a clear understanding on both sides is imperative. The vendor is going to write the contract to make sure they don’t lose money and you’re taking out the contract to save money over the way you were doing things with the ‘break fix’ model.
Sometimes getting 2 or 3 bids is a good way to deal with this. Also, I would recommend that you don’t get locked into a long term contract in case you made a mistake.
You also need to be wary of upfront costs the vendor may charge before your network is eligible for their Managed Services Contract. Again, they want to make sure the contract is profitable for them which is fair. However, you have a right to know exactly what these upfront costs are and what they are for.
If the coverage quoted seems like overkill ask them about a lower tier plan which includes less. For example, you could just get the servers covered but not the PCs. Of if the quoted managed services plan sees skimpy ask about a higher tiered plan which is more comprehensive.